Support
How can we help?
Something broken, a question, or an idea — it all comes straight to the people who build Exeriva, and we read every message.
Contact us
Already signed in? Profile → Settings → Report a problem sends us a note from inside the app, along with the app version, so you don't have to explain which account or which phone.
Deleting your account
- Open Exeriva and go to Profile → Settings.
- Scroll to the bottom and tap Delete account.
- Type DELETE and tap Delete forever.
It happens immediately and permanently removes your account, everything you've logged, and every photo you've uploaded. It works the same way on the web. If you can't sign in, email us from the address on the account and we'll delete it for you. The privacy policy lists exactly what is removed.
Common questions
I forgot my password.
On the sign-in screen, tap Forgot your password?, enter your
email, and we'll send you a six-digit code. Enter the code, choose a new password, and
you're back in.
My verification code never arrived.
Check your spam or junk folder, and make sure the address you typed is right.
Codes can take a minute or two, and you can ask for a new one from the same
screen.
My steps or sleep aren't showing.
Exeriva needs permission to read them. On iPhone, open the Health
app, tap your profile picture, then Apps → Exeriva, and turn
on the categories you want. On Android, open Health Connect →
App permissions → Exeriva. Health data syncs from your
phone, so open the app on your phone at least once for it to appear on the web.
How does photo or voice logging work?
Take a photo of your meal, or just say what you ate. The photo or recording is sent
to an AI service that recognises the food, and you review every item before anything is
logged. Nothing else you log is ever sent. The privacy policy
explains the details.
How do I work with a coach, or stop?
Go to Profile → Coaching. When a coach invites you, you choose which
categories they can see — nutrition, workouts, weight, measurements, sleep and photos — and
you can change any of them, or remove the coach, from the same screen at any time.
How do I turn off notifications?
On iPhone, go to Settings → Notifications → Exeriva. On Android,
Settings → Apps → Exeriva → Notifications.
Can I switch between kilograms and pounds?
Yes — Profile → Settings → Units. Your history is converted, not
lost.
Is Exeriva medical advice?
No. Exeriva helps you track food, training, sleep and medication, but it doesn't
diagnose, treat or replace a healthcare professional. Always follow your doctor's or
prescriber's directions.